Terms & Conditions
huunuu's Terms and Conditions and Privacy Policy
  1. These terms
    1. This agreement is between you, the customer (“You”) and huunuu Limited (“We”, “Us” or “huunuu").
    2. These terms and conditions will apply at any time when you use our website (www.huunuu.co.uk and www.huunuu.com) or our mobile app (“Site”) or our services (“Services”) and by continuing to use the Website or the Services you accept these terms and conditions (“Terms”) and they will apply to the agreement between you and us (the “Agreement”).
    3. Your agreement in relation to any order for goods or services (“Products”) you may place through the Site will be an agreement between you and the vendor (“Vendor”) of those Products (“Vendor Terms”). The Site is a platform to enable Vendors to display their Products and make them available for purchase but the Vendor shall be responsible for fulfilling the terms of any Vendor Terms with you. Certain terms of the Vendor Terms are contained within these Terms. See clause 6 below.
    4. As part of your huunuu journey we invite you to create and share plans (each a “Plan”) so you can have those crucial conversations. You can share your plans with friends and family, and they can comment on them or suggest images to be included. Once you finalise your plan into a ‘Master Plan’ you can nominate one or more other Users (each a “Genie”) to be the custodian of your plan. Your Genie should be a person that you trust to exercise your wishes. Please note however that nominating a Genie does not place any legal obligation on the Genie to exercise the Plan. A plan does not create a legal will, nor is it a substitute for a legal will.
    5. These Terms may be amended from time to time. Any amendments or new terms and conditions will be available on our Site and the terms and conditions on the Site at the time you enter into an agreement with us will be the ones that apply. You may terminate this Agreement if you do not wish to be bound by any such amendments but by continuing to use our Site or Services you will be deemed to have accepted the new terms.
  2. Registration
    1. When using the Site you will be invited to register with us. Registration is not necessary to be able to access the Site but you will not be able to use all our Services (such as creating and sharing Plans) if do not have an account with us (“Account”). We therefore recommend that you register so that you can fully enjoy all that we can offer you.
    2. To register we will require that you provide us with your name, date of birth and a valid email address. Alternatively, you may register by using your Facebook, Gmail or Twitter Log-in, in which case you grant us permission to access certain information contained on the relevant account. We may require additional information as well. Please note that any personal information that you provide to us will be subject to our data protection obligations, which are set out in our privacy policy (“Privacy Policy”) which can be seen below. The Privacy Policy forms part of the Agreement.
    3. We will email you with important notifications in relation to your account, such as changes that occur to your plan or changes of genie. When you register with us you will be asked if you agree to us sending promotional emails to you. If you do not agree to this we will not be able to send you details about special offers, promotions or new Services we can offer you. You may also be asked in the future if you agree to us passing your details to affiliates of ours so that they can email you with details of their services, products or special offers. If you agree to receiving emails, either from us or our affiliates, you will be able to unsubscribe to such emails at any time.
    4. You will also be asked to create a password when registering. We recommend that you keep your password confidential and do not disclose it to any third party. If you do so reveal your password to a third party and they then access the Site or use our Services they will be deemed to be acting as agent for you. We will not be held responsible for any action taken by any third party to whom you have disclosed your password. If you believe a third party has become aware of your password and is using your Account without authorisation from you, please notify us immediately and we will suspend or close the Account at our discretion.
    5. We may suspend or close your account at any time if you are in breach of the terms of this Agreement. If we suspend or close your Account you may not be able to use certain features of the Site (such as creating and sharing plans) or some of our other Services.
  3. Your Plan
    1. As part of your huunuu experience we invite you to create and share Plans.
    2. Each Plan can include various Products offered by Vendors through the Site, or ideas and concepts from huunuu (you can include ideas from our bloggers, for example).
    3. You can create Plans in either draft form (a “Draft Plan”) or in final form (a “Master Plan”).
    4. You can create an unlimited number of Draft Plans. At any time, you can choose one Draft Plan to be your Master Plan. You can only have one Master Plan at any one time.
    5. On the creation of a Master Plan, you must nominate at least one Genie. Each Genie must be registered with the service. Each Genie should be someone who you trust to deliver the wishes set out in your Master Plan. It is important to note, however, that the Genie is not legally obliged to follow your Master Plan, nor is your Master Plan a substitute for a legal will.
    6. You can elect to share your plans with either specific individuals or to the public via the Site.
  4. Acceptable Use Policy
    1. We encourage you to have crucial conversations about who you are and how you want to be remembered through huunuu. Our Service helps you to do this by creating Plans, allowing you to comment on other User’s plans, allowing you to suggest new products for other Users’ Plans and allowing you to instant message each other.
    2. It is important to the huunnuu community that all Users behave respectfully and responsibly when using the Site. You agree that you will not:
      1. solicit log-in information or access an account belonging to someone else.
      2. bully, intimidate, or harass any user of the Service.
      3. do anything unlawful, misleading, malicious, or discriminatory using the Service.
      4. do anything to suggest, express or imply that statements made by you are endorsed by us.
      5. impersonate any other person whether or not that other person is a user of the Service.
    3. The Service is provided for legitimate and ethical business, charitable, professional, social and entertainment purposes. You must not use the Service for any illegal, unethical or immoral purposes. We reserve the right to remove any account at our discretion at any time, without giving reasons if we suspect that an account is being operated in breach of these terms.
    4. We grant you a limited licence to access and make use of the Service, but not to download (other than page caching) or modify the Service or any software which we use to operate the Service, or any portion of it, except with our express written consent.
  5. Content
    1. The Service allows for you to create content to be distributed to other Users, for instance you may create and share Plans and comment on other Users Plans. Any content which is distributed by the Service (which we refer to as “Content” in these terms) must comply with our content standards, which are set out below.
    2. You agree that any Content you provide will be your own creation or will be Content which you are entitled to use and will not be used in breach of any intellectual property rights.
    3. Any Content will be your personal responsibility. You will be personally liable for all claims relating to defamation, breach of intellectual property, privacy or any other claim arising from your Content.
    4. You agree to indemnify us in relation to any liability we may suffer as a result of any claims relating to defamation, breach of intellectual property, privacy or any other claim arising from your Content.
    5. You agree that you will not publish any offensive, inaccurate, misleading, defamatory, fraudulent or illegal Content.
    6. In particular you agree not to use the Service to distribute any Content which:
      1. promotes racism, bigotry, hatred or physical harm of any kind against any group or individual;
      2. harasses any person or advocates harassment of any person;
      3. displays or promotes pornographic or sexually explicit material of any kind;
      4. actively promotes religious or political views, or seeks to impose religious or political views on other people;
      5. does anything or promotes any conduct that is abusive, threatening, obscene, defamatory or libellous;
      6. is illegal, infringes intellectual property rights, defames any person, breaches confidentiality or promotes any illegal activities;
      7. promotes illegal or unauthorized copying of another person's copyright work, such as providing pirated computer programs or links to them, providing information to circumvent manufacturer-installed copy protect devices, or providing pirated music or links to pirated music files;
      8. provides instruction information about illegal activities, such as making or buying illegal weapons, violating someone else's privacy or providing or creating computer viruses;
      9. solicits passwords or personally identifying information from other users for commercial or unlawful purposes;
      10. involves the transmission of "junk mail", "chain letters" or unsolicited mass mailing or "spamming";
      11. promotes information that you know to be false or misleading;
      12. contains personal information e.g. names or contact details.
    7. By creating or integrating your Content with the Service you agree that we will be entitled to use such Content for the purposes of delivering the Service. We reserve the right to remove any Content at any time and for any reason.
  6. Vendor Terms
    1. The agreement for the order and purchase of Products will be between you and the relevant Vendor. The Vendor Terms between you and the Vendor shall comprise of the terms in this clause 6, the terms on the Website in relation to the Products (including price, description and any other terms specific to those Products) and any terms agreed between you and the Vendor through the Website’s messaging system (“huunuu Messaging System”) in relation to shipping and/or delivery.
    2. Payment and prices
      1. At the time you place an order for Products you must give authority for payment. huunuu will take credit or debit card details and, in its capacity as agent for the Vendor, will take payment from you once the Vendor has accepted the order and confirmed the order details with you through the huunuu Messaging System.
      2. Your order is an offer to buy from the Vendor. There will be no contract between you and the Vendor until the order is accepted by the Vendor and payment is taken from you.
      3. All prices are expressed exclusive of any VAT payable and delivery costs unless otherwise stated. The total price payable will be clearly stated before you place your order.
      4. The Vendor’s prices are listed on the Website in UK pounds sterling (£) and you will be charged in this currency. If you are paying from a bank account or with a card in a different currency you will bear the cost and risk of the exchange rate that your bank or card provider applies. The Vendor may display prices in other currencies but these are for information purposes only and the ultimate price you pay may be affected by the exchange rate and fees your bank or card providers apply. We strongly recommend that you check with your bank or card provider the rates and fees that will apply before making an order.
      5. Payment for Products may be made by such credit or debit cards or other payment methods as may be advertised on the Website from time to time. By using a credit or debit card you are confirming that you are authorised to use the card to make payment. The Vendor reserves the right to cancel your order or refuse to dispatch Products to you if your card issuer carries out checks and fails to make payment to the Vendor or huunuu as agent for the Vendor as a result.
      6. The prices payable for the Products that you order are clearly set out on the Website and the Vendor makes every effort to ensure these prices are accurate. If, by mistake, the Vendor has under-priced any Products the Vendor will attempt to contact you to ask if you wish to reconfirm your order at the correct price but the Vendor will not be liable to supply those Products to you at the incorrectly stated price in any circumstances. If you do not wish to reconfirm your order at the correct price, your order will be cancelled and you will be refunded in full if you have already paid.
    3. Cancellation and Return
      1. Cancellations and returns will be subject to the terms set out in the Vendor Terms.
    4. Customs
      1. If you are ordering Products for delivery outside of the EU you may be subject to import duties and taxes, which are levied once the Products reach your delivery destination. Any such import duties, taxes and additional charges for customs clearance are your responsibility and you must pay them where applicable. Any indication on the Website of any taxes or charges that may be payable is for information purposes only and the Vendor strongly recommends that you contact your local customs office for further information as each country has its own customs policies and regulations.
      2. You are considered the importer of record when you order Products from the Vendor. You are responsible for ensuring that you comply with all laws and regulations of the country in which you are receiving the Products. Please be aware that cross-border deliveries are subject to inspection by customs authorities and may be opened before reaching you.
  7. Vendors
    1. We are not responsible in any way whatsoever for providing you with the Products. We act as agent for the Vendor and by placing an order which is accepted by the Vendor you are entering an agreement with the Vendor under which the Vendor is bound to supply you with the Products subject always to the terms of the Vendor Terms.
    2. We make great efforts to ensure that the Vendors listing Products on the Website are of a high standard but we accept no responsibility and will have no liability to you if the Products do not meet your requirements or you find them unsatisfactory in some way and your right of action or claim will be against the Vendor.
  8. The Site
    1. Although we aim to offer you the best service possible, we make no promise that the Services at this Site will meet your requirements. We cannot guarantee that the Services will be fault-free. If a fault occurs with the Site you should report it and we will attempt to correct the fault as soon as we reasonably can.
    2. Your access to the Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the Service as soon as we reasonably can.
    3. The Site may provide content from other internet sites or resources and while we try to ensure that material included on the Site is correct, reputable and of high quality, we do not make any warranties or guarantees in relation to that content. If we are informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can.
    4. As a convenience to you, the Site may include links to other websites or material which are beyond our control. We are not responsible for content on any Site outside the Site.
    5. Parts of the Site may contain advertising and sponsorship. We will always look to ensure that it is clear what content on the Site is an advertisement. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Site complies with relevant laws and codes. We will not be responsible to you for any error or inaccuracy in advertising and sponsorship material.
    6. We make no promise that materials on this Site are appropriate or available for use in locations outside the United Kingdom, and accessing this Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this Site from locations outside the United Kingdom, you do at your own initiative and are responsible for compliance with local laws.
  9. Your obligations
    1. You must:
      1. agree to observe and act in accordance with the terms of the Vendor Terms;
      2. not interact, deal or communicate with a Vendor in such a way or do anything which might adversely affect our relationship with a Vendor;
      3. provide us with accurate information and ensure that all details that we hold about you (including your email address) are up to date and valid;
      4. use the Site in accordance with these Terms and not in any way which may affect the reputation of huunuu or the use and enjoyment of the Site or our Services by any other users or third parties;
      5. inform us as soon as it is practicable if you become aware that someone has tried to access your Account without your permission or attempted to purchase Products using your personal details;
      6. only provide us with credit or debit card details for which you are the sole or joint account holder.
    2. You warrant that:
      1. you have the power and authority to enter into this Agreement and any agreement for the purchase of any Products from Vendors; and you are at least 18 years of age.
  10. Termination and suspension:
    1. We may suspend your Account at any time should you be in breach of this Agreement.
    2. If we suspend your Account or access to the Site for any reason we may refuse to provide you with any Services or the right to use the Site for the purposes of purchasing Products. If you attempt to circumvent this clause by attempting to create a new account we reserve the right to terminate this Agreement and any existing Account you may have.
    3. We may terminate this Agreement and your Account at any time if:
      1. you are in breach of the terms of this Agreement;
      2. we suspect that you are about to commit a breach of this Agreement;
      3. you become or we suspect that you are about to become insolvent.
    4. Upon termination you will no longer be able to use our Services or purchase Products through the Website.
    5. Subject to this clause 10, any termination of this Agreement (howsoever occasioned) shall not affect any accrued rights or liabilities of either party nor shall it affect coming into force or the continuance in force of any provision hereof which is expressly or by implication intended to come into or continue in force on or after termination.
  11. Your liability and indemnity
    1. You agree to indemnify us for any claims or legal proceedings that may be brought against us and for any loss or damage we may suffer or incur as a result of:
      1. your breach of the terms of this Agreement; or
      2. your breach of the Vendor Terms; or
      3. your actions in relation to the Services, the Website, Vendors or Products.
  12. Our liability
    1. We will not be liable to you for any business, financial or economic loss or for any consequential or indirect loss such as loss to reputation, lost bargain, lost profit, loss of anticipated savings or lost opportunity arising as a result of any services we provide to you under, or in any other way connected with, this Agreement (whether suffered or incurred as a result of our negligence or otherwise) except in the case of fraud, wilful concealment or theft.
    2. For the avoidance of doubt, the liability excluded under clause 12.1 includes any loss arising from your dealings with any Vendor and we shall have no liability to you whatsoever for any act or omission of the Vendor in connection with any order or purchase of Products or in relation to the Products themselves.
    3. Our liability to you for all losses under this Agreement (subject to any liability in accordance with clause 12.5 below) is limited to the total amount paid by you to us in the 12 months preceding the last time you purchased Products through the Website.
    4. No claim may be brought against us in relation to this Agreement more than 12 months following the date on which you last purchased any Products through the Website.
    5. Nothing in this agreement limits or excludes our liability for death or personal injury arising as a result of our negligence or for fraud or fraudulent misrepresentation.
    6. You agree that the above exclusions of liability are reasonable in all the circumstances, especially in light of the fact that our Services include only the provision of a platform to allow customers and bloggers to share their plans and ideas, and for Vendors to sell their Products and responsibility for Products lies solely with the Vendors for whom we act only as an agent.
  13. Intellectual property
    1. The content of the Website is protected by copyright, trade marks, database right and other intellectual property rights (“IP Rights”) and all such IP Rights are owned by huunuu or are properly licensed to us by our licensors. The IP Rights in the Website shall remain the property of us or our licensors.
    2. You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website without our written permission.
    3. You agree that any comments, communications, ideas or other materials or information (“Customer Information”) that you may provide to us through or in relation to the Services and the Website is provided on a non-confidential basis. Furthermore, you agree that any Customer Information you provide will be deemed to be our property once supplied to us and you assign all and any intellectual property rights that may exist in the Customer Information to us. We will be under no restriction in relation to the Customer Information and may use it as we see fit.
  14. Notice and Take-Down
    1. We will make all reasonable efforts to delete accounts which are being used in breach of our Terms of Use and to identify and remove Content that is defamatory or infringing on intellectual property rights when we are notified but we cannot be responsible if you have failed to provide the relevant information.
    2. In the event that you believe that an account is being used in an inappropriate manner or that any Content which is distributed using the Service is defamatory or infringing on intellectual property rights you should notify us in writing either by email to hello@huunuu.com or by post to huunuu, 20 Ropemaker Street, London, EC2A 9AR including the following:
      1. Your full name and contact details, including postal address, telephone number and e-mail address;
      2. A description of where the defamatory or infringing Content appears within the Service;
      3. The Content that you believe is defamatory or infringing on intellectual property rights;
      4. The reasons that you believe the Content is defamatory or infringing on intellectual property rights;
      5. A statement confirming that you are authorised to act on behalf of the claimant or rights holders; and
      6. A declaration truth in respect of the information in the notice.
    3. Any statement made under this clause 14 may be used in court proceedings.
  15. General
    1. By entering into this Agreement you also agree to our Privacy Policy which is available on our Website.
    2. You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions to another business where we reasonably believe your rights will not be affected.
    3. If you breach these terms and conditions and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach the terms and conditions.
    4. We shall not be responsible for any breach of these terms and conditions caused by circumstances beyond our reasonable control.
    5. This Agreement shall be governed by English law in every particular including formation and interpretation and shall be deemed to have been made in England.
  16. General Competition Terms
    1. Below are the rules that apply to all competitions and prize draws (“Competitions”) that appear on our service or are offered by huunuu.
    2. In addition to these rules there may be special terms & conditions which are relevant to individual Competitions, these will appear as a link on the relevant Competition.
    3. Competitions are open to all UK residents aged 18 years or over, except employees of huunuu, their families, agents or any third party involved in the selection of the prize winner.
    4. Competitions are free to enter and no purchase is necessary.
    5. Competition entries must be submitted via our website or app and only one entry per person is permitted.
    6. We accept no responsibility for entries not successfully completed due to a technical fault of any kind.
    7. Prizes which are awarded through a participant’s entry into a Competition are awarded randomly through a computer process. Once a participant has been notified that he or she has been awarded a prize, details of how to claim the prize will be provided.
    8. Prizes are subject to availability. In the event of unavailability an alternative prize of similar value and specification will be substituted.
    9. Prize images are merely an indication and may not exactly represent the prize offer.
    10. Winners will be notified by phone or email within 7 days of the draw.
    11. It is the participant’s responsibility to ensure that the contact details and email address held by us are valid and correct.
    12. We reserve the right to provide a cash alternative for any prize. You will not have the right to require payment of the cash alternative unless we agree otherwise. The cash value of each prize will be available for each competition, but will not be made available in our site terms and conditions.
    13. Prizes must be claimed within 30 days of each draw unless otherwise stated. If you have not claimed the prize within this time your prize will be void. Void prizes may be redrawn and offered to another entrant or offered in another competition.
    14. For each competition we will set out on the site the final date for entry into each competition or the number of entries we will accept before closing the draw. This information will be available for each prize but will not be made available in our site terms and conditions.
    15. No warranty as to the quality or suitability of any prize is offered.
    16. Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry. We reserve the right to refuse entry, or refuse to award a prize to anyone in breach of these terms and conditions.
    17. All decisions of huunuu are final in relation to any Competition. We reserve the right to hold void, cancel, suspend, or amend any Competition where it becomes necessary to do so.
    18. Winners will be included in huunuu publicity material and this may include a photograph, short video and/or quote, and by entering into a competition you are giving your consent to this. If you withdraw this consent after winning the prize, then we will be entitled to withdraw your entry and select another winner.
    19. Personal data supplied during the course of a Competition may be passed on to third party suppliers only insofar as required for fulfilment/delivery/arrangement of the relevant prize. Please refer to our privacy policy for more information about our service and for any queries relating to how we use your personal data.
    20. Competitions will be governed by English law and entrants to the prize draw submit to the jurisdiction of the English courts.
    21. Highlights:
      1. The Free prize draw will begin on the 23rd of August 2017
      2. The Free prize draw will close on the 30th of September 2017
      3. The Free Prize draw winner will be drawn on the 6th of October 2017
    22. The prize:
      1. The prize is one week Saturday to Saturday at Manoir Du Cervolet
        Further house information available here.
      2. This prize is for seven days and seven nights’ accommodation at the Manoir Du Cervolet starting on a Saturday and departing on a Saturday.
      3. The week is subject to availability and includes cleaning, laundry, heating, fuel and a heated pool.
      4. Flights, transfers and other travel is not included in the prize but the winner will receive £500 in cash to use towards the travel costs.
      5. The cash element of the prize will be payable in pounds sterling by direct bank transfer (and if transferred to an account in another currency, the prize will be the amount credited to that account).
    23. Restrictions:
      1. The prize needs to be taken during the 2018 calendar year, there can be no more than 26 persons including children over the age of two years staying at the accommodation.
      2. House rules apply to the accommodation.
      3. The prize must be booked and confirmed by 31 December 2017.
    24. Eligibility:
      1. To be eligible for the competition you will need to open a registered account with huunuu and make a plan on www.huunuu.com. There is no cost to enter the competition.
      2. You can only make a plan if you have a registered account.
    25. Time Scales:
      1. The competition will apply to plans made between Wednesday 23 August 2017 to 30 September 2017 at which point the competition will close the winner will be announced on Friday 6 October 2017.
  1. Basis of appointment
    1. Where the Vendor’s Products and Services are available directly for sale to consumers (“Customers”) directly through the huunuu website (www.huunuu.co.uk or www.huunuu.com) or mobile app (“the Site”), the Vendor appoints huunuu as its agent for the purposes of selling the Vendor’s products (“Products”) and the Vendor’s services (“Services”) on the terms of this Agreement.
    2. huunuu also offers advertising services to the Vendor on the terms of this Agreement.
  2. Listing of Products and Services
    1. huunuu will provide the Vendor with access to a content management system (“CMS”) for the Site through which they can manage the listing of their Products and Services on the Site but the Vendor must always manage their listing in accordance with the terms of this Agreement and in particular this clause 2.
    2. Access to the CMS will be password protected and the Vendor must not give its password and log in details to anybody other than its authorised employees.
    3. huunuu will review and approve any listings before they are shown on the Website.
    4. huunuu reserves the right to remove a listing for a particular Product or Service without notice to the Vendor or require the Vendor to amend details in respect of any of their Products and Services on the Site.
    5. The Vendor must monitor their listings on the Site closely and ensure that it is up-to-date at all times. If stock of a Product is running low or the Vendor has run out of stock entirely then, as soon as it becomes aware, the Vendor must use the CMS to ensure the Site informs Customers of this.
    6. The Vendor agrees they will upload or make available their own terms and conditions in respect to its Products and Services in respect of each listing (the “Vendor Terms”)
    7. The Vendor agrees that the details in respect of a Product or Service shown on the Site (including price, size and description) and any additional terms agreed between the Vendor and the Customer will be incorporated into the Vendor Terms.
    8. huunuu will not be liable to the Vendor or the Customer for any inaccurate information relating to any Product that appears on the Site.
  3. Pay-Per Click and Pay-Per Impression
    1. The terms of this clause 3 are subject to any free trial period that may be agreed between huunuu and the Vendor.
    2. The Vendor will have access to an account (the “Vault”) via the CMS in which the Vendor may deposit funds.
    3. If, at any time, there are no funds in the Vault, then huunuu reserves the right to remove the listing of all of the Vendor’s Products and Services from the Site (and such Products and Services shall not be available for purchase and may be removed from the Customer’s draft or final plans).
    4. On each Payable Event occasion that a Customer clicks on a link to the Vendor’s homepage on the Site (whether shown in a listing or otherwise), the funds in the Vault shall be reduced in accordance with the tariff.
    5. For the purposes of this clause 3:
      1. “Payable Event” means any action taken by a Customer in relation to the Vendor’s content which the Vendor has agreed will be payable which may include impressions, clicks, leads, sales or other actions (with such agreement to be set out in the Tariff):
      2. “Tariff” means a written agreement between huunuu and the Vendor setting out an advertising payment structure.
    6. The Vendor may, via the CMS, arrange for an automatic top-up of the funds in the Vault when such funds fall below a level to be pre-determined by the Vendor.
  4. Orders
    1. This clause 4 applies in relation to Products and Services that the Vendor makes available for purchase through the Site.
    2. huunuu will take orders for Products and Services from Customers through the Site, and the Vendor will be notified of any orders automatically through the CMS as soon as an order is placed. The Customer will also receive an email from huunuu confirming that the Customer’s order has been received.
    3. The Vendor must confirm that it has received an order and accepts the order and must notify huunuu of such immediately and in any event no later than 48 hours after receiving the order. On accepting an order, the Vendor must contact the Customer to confirm the details of the order including the method of delivery selected and delivery timeframes. At the point the Vendor sends the message to the Customer accepting the order, a binding contract for the sale of the relevant Product(s) will have been formed between the Vendor and the Customer and the Vendor will be bound to deliver the relevant Products and Services to the Customer in accordance with this Agreement and the Vendors Terms.
    4. If the Vendor receives notice of an order but cannot satisfy the order because it has no stock of the relevant Product or the Vendor believes it will not be able to deliver the Products and Services in the timeframe selected by the Customer for any reason then the Vendor must inform the Customer.
  5. Delivery and shipping
    1. The Vendor is responsible for all delivery and shipping obligations including costs and insurance.
    2. The Vendor must list all relevant shipping and delivery costs in relation to each Product on the Site.
    3. The Vendor is responsible for all relevant import and export legislation and regulations and huunuu shall not be liable to the Vendor or the Customer if the Vendor is unable to deliver the Products and Services to the Customer due to its failure to comply with any such legislation or regulations.
  6. Price and payments
    1. The Vendor is entitled to list prices for its Products and Services as it sees fit but the Vendor shall not sell the same Products and Services for a lower price on its own website, the website of any third party or through any other outlet that is not huunuu’s Site. If huunuu becomes aware that the Vendor is selling the Product for a lower price elsewhere then huunuu shall be entitled to request that the price on the Site be increased or that the listing for the Product be removed entirely. In addition, the Vendor must inform huunuu if it is selling the same Products and Services listed on the Site on the Vendor’s website at a lower price as part of a sale or promotional campaign and in such circumstances huunuu reserves the right to require the Vendor to reduce the price on the Site to the same price on the Vendor’s website.
    2. Prices shall be listed and charged in UK pounds sterling. If a Customer is paying from a non-sterling account then it will be at the relevant exchange rate as is displayed at www.xe.com at the time.
    3. Listings for Products and Services must include details of all VAT and other applicable taxes that a Customer must pay. The Vendor is responsible for ensuring that the correct taxes and rates are listed and huunuu shall not be liable in any way for the Vendor’s failure in this regard.
    4. huunuu shall collect card details from Customers at the time a Customer places an order and shall take payment from the Customer using those card details at the time the Vendor notifies the Customer and huunuu that it accepts the order and will transfer such amounts to the Vendor less huunuu’s commission with 5 business days.
    5. Subject to any free trial period that may be agreed between the huunuu and the Vendor, huunuu’s rate of commission shall be a percentage (to be agreed between the parties in writing from time-to-time) of the price for the Products and Services listed on the Site, and such rate shall be calculated on the price inclusive of VAT but exclusive of delivery costs.
    6. If any payment to the Vendor by huunuu under the terms of this Agreement is subject to a currency conversion then huunuu shall charge the Vendor an administrative fee of 2% above the exchange rate at which huunuu has obtained the relevant foreign currency and such fee shall be retained from the amount to be transferred to the Vendor (in addition to any commission due to huunuu).
    7. Where huunuu has transferred amounts to a Vendor in respect of an order from a Customer and the order is subsequently the subject of a credit or debit card charge back that results in a loss for huunuu then the Vendor must reimburse huunuu for such amount on demand and huunuu shall be entitled to recover any outstanding amounts by deducting it from any amounts transferred to the Vendor in respect of future orders. If any amounts owing by the Vendor are overdue then huunuu may suspend the Vendor’s account or terminate this Agreement and the Vendor shall be liable for any costs huunuu may incur in seeking to recover such amounts.
    8. The Vendor shall at all times comply with all local laws both in the Vendor’s own jurisdiction and also in the jurisdiction in which the Customer is receiving the Products and Services. In particular the Vendor shall at time times comply with is obligations under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
  7. Products and Services
    1. The Vendor warrants that any goods sold through the Site shall:
      1. be of a satisfactory quality;
      2. be made using all reasonable care and skill by suitably experienced individuals;
      3. meet the description and images provided on the Site or in any correspondence with the Customer;
      4. be fit for the purpose for which a Customer may have purchased them.
    2. The Vendor warrants that any services sold through the Site shall:
      1. be performed with reasonable care and skill;
      2. ensure that all goods, materials, standards and techniques used in providing the services are of satisfactory quality and are fit for purpose;
      3. performed in accordance with the description provided on the Site or in any correspondence with the Customer;
    3. Where relevant, the Products and Services must include tags giving all relevant information that a consumer might reasonably expect to see in such a Product including, without limitation, size, materials, safety guidance and washing and cleaning instructions. huunuu may request that additional labelling information is provided in accordance with the regulatory requirements of any territory in which Customers are based.
    4. The Vendor must comply with all relevant legislation and regulations that apply to them and their Products and Services. The Vendor will immediately stop selling a Product and remove its listing from the Site if it no longer complies with any relevant legislation or regulations as a result of a change in such legislation and regulation.
    5. huunuu shall not be liable to the Vendor or the Customer for the Vendor’s failure to comply with this clause 7.
  8. Further Obligations
    1. The Vendor must:
      1. Have in place all insurance policies necessary for a business of its kind with a reputable insurance provider with an appropriate level of cover taking into account the Products and Services provided;
      2. Respond to all queries and requests from huunuu in a prompt and efficient manner;
      3. Respond to all queries from Customers promptly and no later than 48 hours after receiving the query;
      4. Not take any action in relation to a Customer or potential Customer with the intention of avoiding paying commission to huunuu (such as encouraging them to purchase via your own homepage);
      5. Ensure that all technology, software and other computer programs that it may use in communicating and interacting with huunuu, the Site, the CMS and the Customers is clear of all viruses and defects that may affect huunuu or the Customers and shall use all appropriate security measures to ensure that huunuu and Customers and their personal or confidential information are satisfactorily protected;
      6. Not act in any way that could damage huunuu’s goodwill or reputation and must notify huunuu immediately upon becoming aware of any circumstances that could so affect huunuu’s good will or reputation;
      7. Comply at all times with the terms of this Agreement and all other huunuu policies (including the returns and refunds policy) as may apply from time to time.
  9. Intellectual property
    1. For the purposes of this Agreement, the Vendor grants to huunuu a limited, non-exclusive, royalty-free licence to use the intellectual property rights (or works in which such rights might exist) anywhere in the world, including any copyright or registered or unregistered trade marks, that the Vendor might own in order to advertise and promote the Vendor’s Products and Services. The licence granted by the Vendor under this clause 9.1 shall include huunuu’s use of any intellectual property rights in the Products and Services for huunuu’s marketing or promotional purposes.
    2. Other than photographs taken and supplied by the Vendor, huunuu owns all intellectual property rights in and to the advertising copy and images created to advertise and promote the Vendor’s Products and Services on the Site or otherwise.
    3. The Vendor warrants that they own all intellectual property rights (including copyright, registered and unregistered trade marks and registered and unregistered design rights) in the Products and Services and any other goods or materials provided to huunuu for the purposes of advertising their Products and Services. The Vendor shall notify huunuu as soon as it becomes aware of any claim or potential claim that the sale, possession or any other dealing with the Products and Services infringes the intellectual property rights of any third party and shall indemnify huunuu on demand against all costs, claims, demands, expenses and liabilities of whatsoever nature arising out of or in connection with any such claim.
  10. Term and Termination
    1. This Agreement shall be continued indefinitely until terminated by either party in accordance with this clause 10 or elsewhere in this Agreement.
    2. Either party may terminate this agreement at any time on 21 days written notice to the other party.
    3. The Vendor shall honour any orders that are made during any notice period under this clause 10.
    4. huunuu may at any time vary the terms of this Agreement by supplying the Vendor with any replacement or amended terms. If the Vendor does not accept such terms then the Vendor may terminate this Agreement within 28 days of receiving such revised terms and the previous terms shall continue pending termination. If the Vendor does not terminate this Agreement then they will be deemed to have accepted the revised terms.
    5. huunuu will be entitled to terminate this agreement with immediate effect if:
      1. the Vendor is in material breach of any of the terms of this Agreement or refuses to co-operate with huunuu in respect of this Agreement. (For the purposes of this clause 10.5.1 a material breach will include the Vendor repeatedly failing to fulfil orders); or
      2. the Vendor does anything to put huunuu’s goodwill or reputation at risk; or
      3. any amounts owing to huunuu are outstanding and overdue; or
      4. an order is made or a resolution is passed for the winding up of the Vendor, or circumstances arise which entitle a court of competent jurisdiction to make a winding-up order of the Vendor; or
      5. an order is made for the appointment of an administrator to manage the affairs, business and property of the Vendor or documents are filed with a court of competent jurisdiction for the appointment of an administrator of the Vendor; or
      6. a receiver is appointed of any of the Vendor’s assets or undertaking, or if circumstances arise which entitle a court of competent jurisdiction or a creditor to appoint a receiver or manager of the Vendor; or
      7. if an individual, has a bankruptcy petition presented against them; or
      8. the Vendor takes or suffers any similar or analogous action in relation to insolvency in any jurisdiction in consequence of debt; or
      9. the Vendor ceases, or threatens to cease, to trade.
    6. All terms of this Agreement which are capable of surviving termination will continue in full force and effect following termination of this Agreement.
  11. Liability and indemnity
    1. The Vendor shall indemnify huunuu for any loss or damage huunuu may suffer or incur as a result of any Customer or any other third party bringing a claim against huunuu or taking any action against huunuu whatsoever as a result of the Vendor’s:
      1. breach of warranties contained within this Agreement;
      2. breach of any other terms of this Agreement; or
      3. actions in relation to any Customer or third party including any act or omission in relation to the provision of any Products and Services by the Vendor.
    2. Subject to clause 11.1 neither party will be liable to the other for any business, financial or economic loss or for any consequential or indirect loss such as loss to reputation, lost bargain, lost profit, loss of anticipated savings or lost opportunity arising as a result of any act or omission taken in relation to, or in any other way connected with, this Agreement (whether suffered or incurred as a result of our negligence or otherwise) except in the case of fraud, wilful concealment or theft.
    3. Subject to clause 11.5, huunuu’s liability to the Vendor for all losses under this agreement is limited to the total commission made by huunuu directly as a result of sales of the Vendor’s Products and Services under this Agreement.
    4. Without prejudice to clause 11.1 and subject to clause 11.5, the Vendor’s liability to huunuu for all losses under this Agreement is limited to the total amounts received from huunuu as a result of sales of the Vendor’s Products and Services under this Agreement.
    5. Nothing in this agreement limits or excludes our liability for death or personal injury arising as a result of our negligence.
  12. Data Protection
    1. The parties hereby undertake to comply with the provisions of the Data Protection Act 1998 and any related legislation insofar as the same relates to the provisions and obligations of this Agreement.
  13. Confidentiality
    1. Each party agrees with the other not to divulge or allow to be divulged any confidential information relating to the other’s business or affairs other than to its employees, associates or contractors who are subject to appropriate non-disclosure undertakings (if required), or where the other party has consented to such disclosure or where required by law to make such disclosure. Either party may upon termination of this Agreement require by notice in writing to the other party the destruction or return of any confidential material in that party’s possession or control. The confidentiality obligation set out here shall expire 3 years after the expiry or termination of the Agreement.
  14. General
    1. Each of the parties warrants its power to enter into the Agreement and has obtained all necessary approvals to do so.
    2. Any notice to be served on either of the parties by the other shall be sent by pre-paid recorded delivery, registered post, fax or email to such physical or electronic address as may be notified by one party to the other from time to time.
    3. No term of the Agreement will be enforceable by virtue of the Contract (Rights of Third Parties) Act 1999 by any person that is not a party to it.
    4. huunuu will be entitled to assign or sub-contract its obligations under this Agreement. The Vendor must not assign or sub-contract its obligations under this Agreement without the written consent of huunuu.
    5. Both parties shall be released from their respective obligations in the event of national emergency, war, prohibitive governmental regulation or if any other cause beyond the reasonable control of the parties or either of them renders the performance of the Agreement impossible, whereupon all money accrued due under the Agreement shall be paid.
    6. Each party acknowledges that this Agreement contains the whole agreement between the parties and that it has not relied upon any oral or written representations made to it by the other or its employees or agents and has made its own independent investigations into all matters relevant to it.
    7. If any provision of this Agreement is prohibited by law or judged by a court to be unlawful, void or unenforceable, the provision shall, to the extent required, be severed from this Agreement and rendered ineffective as far as possible without modifying the remaining provisions of this Agreement, and shall not in any way affect any other circumstances of or the validity or enforcement of this Agreement.
    8. No delay, neglect or forbearance on the part of either party in enforcing against the other party any term or condition of this Agreement shall either be or be deemed to be a waiver or in any way prejudice any right of that party under this Agreement. No right, power or remedy in this Agreement conferred upon or reserved for either party is exclusive of any other right, power or remedy available to that party.
    9. This Agreement may be executed in any number of counterparts and by the parties to it on separate counterparts, each of which will be an original and all of which together shall constitute one instrument. This Agreement shall not be effective until each of the parties has executed at least one counterpart.
    10. This Agreement shall be governed by English law in every particular including formation and interpretation and shall be deemed to have been made in England.
  1. General
    1. huunuu Limited (“we” or “us”) take the privacy of your information very seriously. Our Privacy Policy is designed to tell you about our practices regarding the collection, use and disclosure of information that you may provide via our website (www.huunuu.com or www.huunuu.co.uk) or our mobile app (referred to below as the “Website”) or otherwise.
    2. By using this Website or purchasing any goods from third party sellers through the Website, you are consenting to the collection, use, and disclosure of that information about you in accordance with, and are agreeing to be bound by, this Privacy Policy.
  2. Ways that we collect information
    1. We may collect and process the following personal information or data (information that can be uniquely identified with you) about you:
      1. Certain information required to register with the Website or to place an order for goods, including your name, address and date of birth;
      2. Your e-mail address and a password;
      3. Your name, address and phone numbers;
      4. Your friends and family who you connect with through the Website, including anyone that you invite to be a ‘Genie’
      5. Details of financial transactions including transactions carried out through the Website or otherwise (such as payment for goods ordered). This may include information such as your credit card, debit card or bank account details;
      6. A record of any correspondence between you and us;
      7. Your replies to any surveys or questionnaires that we may use for research purposes;
      8. Details of your visits to our Website and the resources that you access;
      9. Information we may require from you when you report a problem with our Website.
    2. You do not have to supply any personal information to us but you may not be able to take advantage of all the services we offer without doing so.
    3. Information is also gathered without you actively providing it, through the use of various technologies and methods such as Internet Protocol (IP) addresses and cookies. These methods do not collect or store personal information.
    4. An IP address is a number assigned to your computer by your Internet Service Provider (ISP), so you can access the Internet. It is generally considered to be non-personally identifiable information, because in most cases an IP address can only be traced back to your ISP or the large company or organisation that provides your internet access (such as your employer if you are at work).
    5. We use your IP address to diagnose problems with our server, report aggregate information, and determine the fastest route for your computer to use in connecting to our Website, and to administer and improve the Website.
  3. Use of your information
    1. We may use this information to:
      1. facilitate any orders for goods you may place with third party sellers including providing the sellers with your information where necessary
      2. ensure that the content of our Website is presented in the most effective manner for you and preferences;
      3. assist in making general improvements to our Website;
      4. collect payment from you;
      5. administer orders for goods from you;
      6. allow you to participate in features of our Website and other services;
      7. notify you of certain offers and new products (subject to your right to unsubscribe or opt-out);
      8. analyse how users are making use of our Website and for internal marketing and research purposes.
      9. contact you in the event that product or service that you have included in your ‘plan’ becomes unavailable
  4. Sharing your information
    1. If you purchase any goods from sellers via the Website, credit or debit card payments will be collected by our payment processor.
    2. In order for payments to be processed you may need to provide some necessary details to our payment processor. We will tell you about this at the point we collect that information.
    3. We do not disclose any information you provide via the Website to any third parties other than sellers of goods you have ordered except:
      1. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation (for example, if required to do so by a court order or for the purposes of prevention of fraud or other crime);
      2. in order to enforce any terms of use that apply to any of our Website, or to enforce any other terms and conditions or agreements for our Services that may apply;
      3. where we may transfer your personal information to a third party as part of a restructuring or reorganisation of huunuu Limited, but we will take steps with the aim of ensuring that your privacy rights continue to be protected in such circumstances;
      4. to protect the rights, property, or safety of huunuu Limited, our Website’s users, or any other third parties. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
      5. to share publicly information about Website use (however only in an aggregated, anonymised format);
      6. to share publicly for our own marketing purposes any draft or final ‘plans’ that you may create via the Website (including any names that you give to those plans);
      7. to allow other users to share your draft or final ‘plans’ including any name that you have given to that plan (where you have chosen to make that plan publicly available) via social media;
    4. Other than as set out above, we shall not disclose any of your personal information unless you give us permission to do so.
  5. Cookies
    1. When you visit the Website our web server automatically records your IP address. This IP address is not linked to any of your personal information.
    2. We may also gather other non-personal information (from which we cannot identify you) such as the type of your internet browser which we use to provide you with a more effective service.
    3. When you visit the Website we may store some information (commonly known as a "cookie") on your computer. Cookies are pieces of information that a Website transfers to your hard drive to store and sometimes track information about you. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web. Please see our cookies policy for more information about the cookies we use.
  6. Access to and correction of personal information
    1. We will take all reasonable steps in accordance with our legal obligations to update or correct personally identifiable information in our possession that you submit via this Website or provide to us by any other method.
    2. The Data Protection Act 1998 (“the Act”) gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. If you wish to see details of any personal information that we hold about you please contact us by way of our contact page.
    3. We take appropriate steps to protect your personally identifiable information as you transmit your information from your computer to our Website or provide it to us via any other method and to protect such information from loss, misuse, and unauthorised access, disclosure, alteration, or destruction.
    4. Where you use passwords, usernames, or other special access features on this Website, you also have a responsibility to take reasonable steps to safeguard them.
  7. Other websites
    1. This Website contains links and references to other websites. Please be aware that this Privacy Policy does not apply to those websites.
    2. We cannot be responsible for the privacy policies and practices of websites that are not operated by us, even if you access them via the Website that is operated by us. We recommend that you check the policy of each website you visit and contact its owner or operator if you have any concerns or questions.
    3. In addition, if you came to this Website via a third party website, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party website and recommend that you check the policy of that third party website and contact its owner or operator if you have any concerns or questions.
  8. Transferring your information outside of Europe
    1. As part of the services offered to you through our Website, the information you provide to us may be transferred to, and stored at, countries outside of the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU or one of our service providers is located in a country outside of the EU. We may also share information with other equivalent national bodies, which may be located in countries worldwide. These countries may not have similar data protection laws to the UK. If we transfer your information outside of the EU in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this privacy policy.
    2. If you use our Website while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
    3. By submitting your personal information to us you agree to the transfer, storing or processing of your information outside the EU in the manner described above.
  9. Notification of changes to our Privacy Policy
    1. We will post details of any changes to our Privacy Policy on the Website to help ensure you are always aware of the information we collect, how we use it, and in what circumstances, if any, we share it with other parties.
  10. Contact us
    1. If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by way of our contact us page.

Like nearly all websites, this Website uses cookies in order to provide you with a more personalised web service. We are unable to operate all of the functionality of the Website without using cookies.

A cookie is a text only string of information that we pass to your computer's hard disk through your web browser so that the Website can remember who you are.

Cookies cannot be used by themselves to identify you. A cookie will typically contain the name of the domain from which the cookie has come, the 'lifetime' of the cookie, and a value, usually a randomly generated unique number. For more information about cookies, please see www.allaboutcookies.org.

More specifically we use the following cookies which carry out the functions described:

Cookie Use
__utma This is a Google Analytics cookie and tracks the number of times you have visited the Site.
__utmb and __utmc This is another Google Analytics cookie and acts to calculate how long you have spent on the Site in each session.
__utmz This Google Analytics cookie tracks what search engine you have visited the site from and which search terms you used to find the Site.
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Under new rules, we are required to obtain your consent to use cookies. If you continue to use the Website having seen the notice then we assume you are happy for us to use the cookies described above.

The cookies we use are designed to help you get the most from our Website but if you do not wish to receive cookies you can easily modify your web browser to refuse cookies, or to notify you when you receive a new cookie. To change your settings for your web browser you will need to go to your advanced preferences. However, you may not be able to use all the interactive features of the Website if cookies are disabled, and so in order to enjoy the Website to the full, we recommend that you leave them switched on. For further instructions on how to stop cookies being installed on your browser, please see: www.allaboutcookies.org/manage-cookies