FAQ'S
 
User FAQ's
Do I have to register to use huunuu?
No, you don’t have to register to use huunuu. You can use the Personalisation Wizard and view most of the pages on the site. However you can only create a draft plan and a master plan and make use of all the functions associated with planning if you are registered.
Can I revisit the Personalisation wizard to change my results?
Yes, the Personalisation Wizard is accessible at any time via the Personalisation Wizard wand at the top of the right hand corner of the huunuu page.
Can I choose more than one answer for the Personalisation Wizard?
Yes, you may choose as many or as few visuals as you would like and we will return a set of results that match your choices.
Do I need to answer all the Personalisation Wizard questions?
You must answer with at least one selection from any one of the questions to give a result and hopefully some inspiration. You can exit the Personalisation Wizard at any time by just clicking the ‘x’ in the top right.
What is a Draft Plan?
A draft plan is a collection of images you associate with or prefer. Any draft plan you create can be made into your master plan.
How many Draft Plans can I create?
You can create as many draft plans as you like.
Why does the value of the Draft Plan show?
This is to give you an idea of how much the plan might cost you. We can’t guarantee that prices won’t change with the different suppliers you choose and we can’t guarantee the product or service will be available, but we can give you an idea.
What is a Master Plan?
Your Master Plan reflects your desires and choices for how you would like to be treated after death. It’s the way you can ensure those people closest to you are aware of your wishes. Although you may have many draft plans you can only choose one Master Plan, as this is where your loved ones will come to follow out your requests.
What is a Genie and why do I need one?
A Genie refers to the person or persons you wish to share your master plan with, who will be accountable for carrying out your wishes after you’re gone. You must have one Genie to complete your master plan, to ensure there is someone to carry out your requests. You can choose anyone to be your Genie, however please note your master plan is not a legal document, therefore we advise you choose someone you trust to hear your voice.
Who can view my drafts? How do I share my drafts publically?
Your draft plans will remain private until you choose otherwise. You have two options to share your draft plans either by using the ‘Put it out there’ button which will allow you to share your plan with friends who will be able to comment on and make suggestions for your plan. Or by sharing your plan publically, which will post the plan to our Inspiration Page.
Is my Master Plan or Draft Plan legally binding?
No, none of your plans are deemed legally binding but by putting down your wishes and sharing them with your closest friends and family is an advance statement of your wishes. Although they are not required by law to follow your wishes it may help reduce the burden, should the inevitable happen.
What do I do if I have a compliment, complaint or just want to share something amazing with huunuu?
Drop us a line at hello@huunuu.com, tell us what we do well or could do better. We really hope we haven’t offended you in anyway, but please let us know if we have! We really didn’t mean to. If you know someone or something that is right for huunuu send us the details we are always looking for new and inspiring ideas.